Tarmin Support Services

Differentiated by its ceaseless focus on customer satisfaction, Tarmin delivers high quality dedicated support services with guaranteed response times and a commitment to perform

Tarmin Support Services

Dependable Support for Next Generation Data Management Technology

Tarmin support services are available to ensure access to the most comprehensive, up-to-date knowledge base of GridBank related information as well as offering hands on help for a wide range of assistance requirements.

Spanning a full range of services, Tarmin support services help customers derive the most complete value from GridBank. From compatibility questions to around the clock on demand support and troubleshooting, Tarmin is there when and where needed.

Each GridBank deployment is specifically tailored to solve a critical business requirement for a customer. This holistic approach incorporates high quality Tarmin professional services team members who are consistently available to ensure that the solution exceeds customer expectations and requirements.

Tarmin professional services help customers optimize the value and return on investment from their GridBank deployment. Tarmin professional services ensure that each GridBank customer is fully harnessing the power of GridBank to derive maximum benefit from their data assets.

Direct Customer Support

Each GridBank deployment solves a critical business requirement and Tarmin prioritizes customer satisfaction in their GridBank investment. Tarmin support representatives are available around the clock to assist clients with GridBank related support needs, complimenting current support capabilities. Tarmin can optionally provide a dedicated support representative to act as an extension of support staff to serve as a single point of contact for all GridBank support requirements.

Partner Support

Tarmin offers partners access to dedicated support representatives who are ready to help. Partners solve their clients demanding storage related challenges with GridBank powered solutions. Working to ensure complete customer satisfaction, Tarmin can tailor a custom support solution that best aligns with business requirements while ensuring continuous availability of support resources.

Highlights

  • The rapid growth of our company, through value enhancing acquisitions and successful exploration, is generating more and more data, much of it in isolated pools. [GridBank] will allow us to organize, store and protect our G&G data and create a platform for improving business efficiency while reducing TCO.

    — David Edwards, Group Head of Information Systems, Premier Oil, Plc.
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